Complaints Policy

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Complaints Policy

Understand, Deliver and Grow Together.

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How to register a complaint

  • Speak to a member of your team. They are always the best starting point.
  • Click the unhappy face below the signature on an email from us and tell us what has happened in the comments box.
  • Click here and follow the instructions to let us know what has gone wrong.

Next steps

  • Whichever method you choose, your complaint will be recorded and we will contact you within two working days to find out what went wrong and help put things right.
  • Once your complaint has been resolved, we will close it.
  • We take complaints very seriously; every month we review the causes and take action to improve our services.

What to do if you're not satisfied

If you’re unhappy with a response you’ve received or if you’re not satisfied with the outcome, please contact qualityanddevelopment@danbro.co.uk. Our central Quality Team will investigate how your complaint was dealt with.

Thank you for giving us the opportunity to put things right.